Effective date: September 28, 2026
This policy applies to CYBERSIDE Premium and CYBERSIDE Business subscription purchases made through cyberside.ai. It explains how recurring billing, cancellation, payment failures, and refund requests are handled.
Monthly and annual recurring subscriptions
CYBERSIDE Premium and CYBERSIDE Business are recurring subscription services. Customers may select a monthly or annual billing interval at checkout. The selected subscription renews automatically at the same interval until canceled.
Current standard prices are displayed on the Pricing page and again in Stripe Checkout before payment is submitted.
Cancel anytime
You may cancel future renewal through the billing portal available from your CYBERSIDE account. Cancellation is scheduled for the end of the current paid billing period. You retain paid access through that date, and Stripe will not renew the subscription after the cancellation takes effect.
Canceling a subscription does not automatically refund the current billing period.
14-day payment grace period
If a recurring subscription payment fails, the membership may be marked past due. CYBERSIDE.AI normally keeps paid access available for a 14-day grace period beginning with the first failed subscription payment so you have time to update your payment method.
If payment succeeds during the grace period, the membership returns to active status. If payment remains unresolved after the grace period, paid access may be suspended until payment is resolved or the subscription ends.
First-charge refund requests
For a customer's first paid CYBERSIDE subscription charge, refund requests submitted within 7 calendar days of that charge may be considered when the customer determines the service is not a fit. Requests are subject to abuse prevention, prior refund history, substantial use of downloadable or implementation materials, and applicable law.
A refund is not automatic merely because a subscription is canceled. Approved refunds are returned to the original payment method through Stripe.
Renewal charges
Monthly and annual subscriptions renew automatically unless canceled before the renewal takes effect. Renewal charges are generally not refundable solely because a customer forgot to cancel before renewal. CYBERSIDE.AI will consider requests required by applicable law and may review exceptional circumstances on a case-by-case basis.
How to request a refund
For cancellation, use the Manage Billing option in your CYBERSIDE account. For a refund request or billing question, contact support@cyberside.ai and include the email address associated with the membership and enough information to identify the charge. Do not send full card numbers or card security codes by email.
One-time implementation services
Consulting, implementation, custom development, training, or other one-time services may use separate written scopes and payment/refund terms because work may begin immediately. The applicable statement of work, invoice, or written agreement controls for those services.
Processor and refund timing
Subscription payments and approved refunds are processed through Stripe. Once CYBERSIDE.AI submits an approved refund, the time required for the credit to appear is controlled by Stripe, the card network, and the customer's financial institution.
Questions
Billing and refund questions may be sent to support@cyberside.ai.