What it does now
A workflow-automation platform that can connect applications, APIs, code, and AI models/agents, with cloud and self-hosted deployment options.
Where it can help a small business
- Route leads and customer requests
- Connect AI classification/drafting to business systems
- Build human-in-the-loop automations with observable steps
Privacy & data boundary
n8n supports cloud and self-hosted deployments. With self-hosting, you assume more responsibility for TLS, encryption at rest, patching, credentials, backups, and network security.
Limitations to plan around
Automation can turn a small AI error into a large operational error. Put approvals in front of money movement, customer commitments, destructive changes, and other irreversible actions.
Low-risk pilot
Automate one internal intake flow: form/email → classify → draft next action → human approval → create task. Do not auto-send during the pilot.
Official sources
Features, pricing, model availability, and data terms can change. Re-check the official sources before procurement or a sensitive-data deployment.